Frequently Asked Questions

  1. Does SageTea offer free support?
  2. What if I need a higher level of support than this?
  3. Can you make software in languages other than English?
  4. How does your software compare to other cloud solutions?
  5. I have an existing system. How difficult is it to migrate over to a SageTea system? Will I lose any data?
  6. Do SageTea’s systems comply with Canadian medical data regulatory requirements?
  7. Can I integrate my own websites, email, desktop and other applications data with the solution?
  8. Where is the data actually stored?
  9. What User Authentication methodologies are supported?
  10. If there is a server side component to the generated application other than SQL engine, what scalability options are supported (e.g. multi-server load balancing).
  11. Load testing – what is the largest number of concurrent users the system has been tested, and what general infrastructure profile was required to support this number of users?
  12. How is user security defined and maintained? How do you indicate which types of users have authority to which views/screens/tasks/operations? E.g. Role based security.
  13. Does the resulting application automatically generate Audit Trails to track who changed what, and when? How is this Audit Trail viewed?
  14. Does the resulting application support “Localization”? (support for multiple languages, English, French, …)

 


 

1. Does SageTea offer free support?
Yes, SageTea offers free support and it is included with every product we sell. Resellers and their clients may call in during regular business hours (9-5 Monday to Friday EST) with their questions about our software and its features. We respond on a best effort basis and our aim is to respond with the answer the same day. Resellers and their clients also have the option of getting support by email, remote desktop and webex.
Resellers also get their own dedicated portal on our website into which we provide a customized set of documents, processes and materials to assist them in building their business.

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2. What if I need a higher level of support than this?
If SageTea resellers and their customers need dedicated support for specific mission critical applications (for example police, military, first responder or medical applications), SageTea can provide dedicated support. This support would include a service level agreement and 1 or more dedicated support professionals. Costs for this service would be negotiated based on level of support required.
To augment and enhance support, we also provide the SageTea Center of Excellence. This dedicated team of professionals may be retained to provide training, mentoring, project management and implementations. Separate pricing is available on a per request basis.

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3. Can you make software in languages other than English?
Yes, SageTea can automatically make software in any language that uses the standard character set. Sometimes we need to do a little extra coding to take special accents into account but so far this has not been a major challenge.

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4. How does your software compare to other cloud solutions?
Typically, large scale cloud solutions or “standard” solutions cannot be customized on an individual client basis. With SageTea customization is fast and easy. In addition, SageTea allows you to easily integrate with other software and processes.

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5. I have an existing system. How difficult is it to migrate over to a SageTea system? Will I lose any data?
With SageTea Business Intelligence migrating over to our new system is seamless and automatic with no loss of data.

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6. Do SageTea’s systems comply with Canadian medical data regulatory requirements?
SageTea is aligning with Cisco to provide secure medical data management that meets Canadian regulatory requirements.

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7. Can I integrate my own websites, email, desktop and other applications data with the solution?
You can with SageTea. SageTea Liberator includes a Web Migration Center which will automatically download and import all HTML tags, converting them into SageTea, including all existing graphics. SageTea enables a business analyst to automatically converted legacy web content into new software, for simultaneous deployment on desktop, web and mobile.

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8. Where is the data actually stored?
SageTea allows clients to store their information in a self- managed cloud on their own virtual private networks (VPNs). This offers clients all of the benefits of cloud computing without the requirement to place sensitive information in an unsecure environment. This has particular value for the health sector where the privacy and security of patient data is paramount.

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9. What User Authentication methodologies are supported?
SageTea provides both single sign on and corporate sign on authentication methodologies. Both methods are controlled using the SageTea Liberator’s server control tab. Corporate security architectures are integrated using a multi-level security model including database security integration, LDAP, role based security and integrated encryption. End users may login from SageTea Desktop on their PC, Mac or Linux systems, over the web using SageTea’s integrated web server or from BB10 Smart Phones. SageTea can be configured to run on configurable ports, allowing services to be customized to fit within a wide variety of network architectures including VPN support for secure data networks.

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10. If there is a server side component to the generated application other than SQL engine, what scalability options are supported (e.g. multi-server load balancing).
SageTea Applications can be easily built as monolithic top down architectures with multiple views or as a suite of smaller applications. Load balancing can be achieved by distributing users by group or by federating sets of SageTea Application Servers using SageTea’s Business Intelligence feature. We recommend analyzing scalability solutions using the SageTea Centre of Excellence to take advantage of our best practices for scalability.

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11. Load testing – what is the largest number of concurrent users the system has been tested on, and what general infrastructure profile was required to support this number of users?
The standard bench mark test for SageTea is an application with several hundred elements, organized into 13 screens, generated from a Word Doc and converted to software automatically. This bench mark runs hundreds of transactions in an average cycle time of 6 minutes. This bench mark is run for hundreds of hours each week to gather endurance and performance metrics. The longest single endurance run for a SageTea application server is 1 year. In this particular test, the SageTea application server outran the target system hardware. In terms of server load balancing, our highest single server load thus far is 60+ SageTea Applications running live on a 4MB 64 bit Ubuntu server successfully.

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12. How is user security defined and maintained? How do you indicate which types of users have authority to which views/screens/tasks/operations? E.g. Role based security.
Role Based Security is defined by screen using SageTea Liberator’s requirements analysis tab. This is defined by the business analyst. Role Based Security includes configuring a roles initial screen and particular work flow that it is allowed to access in the live environment. Roles are assigned when users are added, either as a single login or as part of a corporate security architecture.

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13. Does the resulting application automatically generate Audit Trails to track who changed what, and when? How is this Audit Trail viewed?
Internally, SageTea tracks the last change on any element including the time and user. This data can be used to produce audit trails. In addition, the SageTea Desktop tracks all user actions, adding them into real-time rules engines. SageTea Liberator includes real-time analytics which shows the overall transaction load on a given SageTea application server.

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14. Does the resulting application support “Localization”? (support for multiple languages, English, French, …)
Yes, SageTea Liberator’s content management feature allows common terms in the software to be controlled through a dictionary of values. This allows for production and usage of resulting applications in a variety of languages. The only limitation at this time is that the standard character set is supported.

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